Order Information
Shipping & Returns
We make and pack every Guadalupe order with care. Here is what to expect before your order heads your way—and what to do if something is not right.
Processing Time
Shirts and hats are made to order. Please allow 3–5 business days for your item to be prepared before shipping.
Sticker-only orders may be ready sooner. Orders containing a shirt or hat will follow the made-to-order processing time.
Processing time is separate from the carrier’s delivery time.
U.S. Shipping
We currently ship within the United States only. Customers are responsible for shipping charges, which are shown at checkout.
Sticker-only orders may be offered as Sticker Mail — No Tracking. Orders that include a shirt or hat will use a normal tracked shipping method.
We are not offering a free-shipping threshold at launch.
Free Local Pickup
Free local pickup is available in Bryan–College Station.
We’ll email you when your order is ready. Please wait for the pickup-ready notice before arriving.
Exact pickup instructions are sent only after the order is ready. We do not publish the pickup address on the website.
Returns & Size Exchanges
Because our shirts and hats are made to order, we do not accept returns for a change of mind.
Size exchanges are accepted within 14 days of delivery. Items must be unworn, unwashed, and in original condition. Customers are responsible for return shipping on size or preference exchanges.
Please contact us before mailing anything back. Return instructions will be provided after the exchange request is approved.
Damaged, Defective, or Incorrect Orders
Damaged, defective, or incorrect orders must be reported within 7 days of delivery and include a photo of the issue.
When the mistake is ours, Guadalupe Provisions will make it right and cover the appropriate replacement or return costs.
Sticker Orders
Stickers are final sale unless they arrive damaged.
Sticker Mail is sent without tracking when that option is selected. Orders containing shirts or hats use the tracked shipping method chosen at checkout.
Something Wrong With Your Order?
Reply to your order email or contact Guadalupe Provisions through the website. Include your order number and any required photos so we can help as quickly as possible.